1:1 Sessions
Appointments are reserved especially for you. A minimum of 24 hours’ notice is required to reschedule or cancel a 1:1 session. Cancellations, rescheduling requests made within 24 hours of the scheduled session, or missed appointments will be charged at 100% of the session fee.
Group Sessions & Events
All group session and event bookings are final. Cancellation requests must be submitted in writing to hello@katgenc.com
Cancellations requested more than 7 days prior to the event are eligible for a 50% refund.
Cancellations requested within 7 days of the event will forfeit the full ticket cost.
Tickets may be transferred to another person with prior written notice.
No refunds are offered for change of mind, missed sessions, or advance payments made for 1:1 sessions or group sessions.