Privacy Policy

Effective date: 10/01/26

Last updated: 10/01/26

This Privacy Policy describes how Katarina Genc (“we”, “us”, “our”) collects, uses, discloses, and stores your personal information when you visit our website, interact with our services (including in‑person and virtual sessions), subscribe to updates, or contact us.

1. What Information We Collect

We collect personal information that is reasonably necessary for our business activities, including:

Contact information: name, email address, phone number
Service information: booking details, session preferences, attendance history
Payment details: transaction information via secure third‑party payment providers (we do not store full card details)
Communications: correspondence you send us (emails, messages)
Website data: usage data such as IP address, device type, pages visited, analytics (via cookies; see Cookies section)

We may also collect sensitive information only with your express consent and where permitted by law (e.g., health or medical details relevant for safe participation in physical sessions).

2. How We Collect Information

We collect personal information directly from you when you:

Book or enquire about a session
Sign up for newsletters, updates, or events
Contact us via email, forms, or social media
Use our website

We may also collect information automatically through website analytics tools.

3. How We Use Your Information

We use your personal information to:

Provide and manage our services (bookings, reminders, follow‑ups)
Respond to enquiries and communicate with you
Process payments and receipts
Improve and personalise our offerings
Comply with legal obligations

We do not sell your information to third parties.

4. Disclosure of Your Information

We may disclose your information to:

Service providers supporting our business (e.g., payment processors, hosting providers, email platforms)
Legal or regulatory authorities where required by law
Professional advisers when necessary for legitimate business purposes

We require that any third parties we work with treat your information in accordance with privacy standards.

5. Cookies and Website Tracking

Our website may use cookies and similar technologies to:

Understand and analyse usage
Improve user experience
Manage login sessions

You may choose to disable cookies in your browser, but this may affect site functionality.

6. Security of Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. We use secure servers and encrypt payment processes. However, no internet transmission is completely secure.

7. Access, Correction, and Complaints

You may request access to, or correction of, your personal information held by us. Contact us at the details below.

If you have a privacy‑related complaint, please contact us. We will investigate and respond in a timely manner. If unresolved, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

8. Retention of Information

We retain personal information only as long as necessary for the purposes described, or as required by law (e.g., for tax or booking records).

9. International Transfers

We generally store and process information within Australia. If we need to transfer information overseas (e.g., cloud storage providers), we will only do so where safeguards consistent with Australian privacy principles are in place.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated policy will be posted on our website with a revised “Effective Date.”

11. Contact Us

If you have questions about this Privacy Policy, access or correct your information, or make a complaint, contact:

Email: hello@katgenc.com

Website: www.katgenc.com

Postal Address: PO Box 17, Vincentia, NSW, 2540