Membership Agreement

For all Pricing Plans

Effective Date: 03/04/26​​

​

By purchasing a membership plan, you agree to the following:​​​

1. Membership Structure​​

• Memberships begin with a minimum 4-week commitment and transition into an ongoing, rolling structure, continuing unless cancelled with the required notice period.

• Your membership includes access to your selected number of classes per week, subject to availability.

• Payments are billed on a recurring weekly basis.

• Essential Plan members can book classes on a week-to-week basis, with access opening upon each weekly payment renewal.

• Unlimited Plan members can book into any available classes at any time.​

2. Cancellation Policy​

• A minimum of 2 weeks’ written notice is required to cancel your membership.

• Cancellation requests must be submitted via email to hello@katgenc.com and will take effect from the date received.

• Your membership will remain active during the 2-week notice period, including ongoing payments and access to classes.

• No refunds will be issued for payments made within the notice period.

• Cancellations are confirmed once you receive a written response. After the notice period ends, all access to classes and bookings will cease.

​​​

3. Pause Policy

• Memberships may be paused for a minimum of 2 weeks in cases of travel, injury, or other circumstances.

• Pause requests must be submitted in advance via email to: hello@katgenc.com

​

4. Attendance and Bookings

• ​Class bookings are required and subject to capacity limits.

• Late cancellations or no-shows may result in the session being forfeited.

• Missed sessions do not roll over, transfer, or refund unless otherwise stated.

​

5. Injury or Serious Illness

• Consideration may be given in cases of injury or serious illness that prevent participation.

• Requests must be submitted via email to: hello@katgenc.com

• Supporting information may be required.

• Requests cannot be applied retrospectively.

​​

6. Health & Safety

• Participation requires completion of a training waiver prior to your first session.

• You are responsible for ensuring you are fit to participate and for informing the instructor of any relevant conditions.

​

7. Schedule & Availability

• Class times, venues, and formats may change where necessary.

• Reasonable notice will be provided where possible.

• Access to classes is subject to availability and booking.

​

If you have any questions about these Terms, please contact us:

Email: hello@katgenc.com

Website: www.katgenc.com

Postal Address: PO Box 17, Vincentia, NSW, 2540